Terms of Service

Last updated: November 1st, 2023

Welcome to CoinHouse! Before you proceed, it's crucial to read and understand the terms outlined in this Terms of Service (ToS) agreement. By using our platform, you agree to comply with these terms, and you acknowledge that failure to do so may result in the suspension or termination of your account.

This Terms of Service agreement ("Agreement") governs the use of CoinHouse ("Exchange," "Platform," or "Service"). The purpose of this agreement is to outline the terms and conditions that users must adhere to while utilizing our cryptocurrency exchange services.

1.1 Acceptance of Terms: By accessing or using CoinHouse ("Exchange"), you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Agreement. If you do not agree with any part of these terms, please refrain from using our services.

1.2 Scope of the Agreement: This Agreement governs the relationship between users and CoinHouse, superseding any prior agreements or understandings, whether written or oral. Any additional features, tools, or services that may be added to the current platform will also be subject to this Agreement.

1.3 Amendments: CoinHouse reserves the right to modify, update, or replace any part of this Agreement at its sole discretion. Users will be notified of changes, and continued use of the platform after such modifications constitutes acceptance of the updated terms. It is the responsibility of users to regularly check for updates.

1.4 Language: The primary language of this Agreement is English. 

1.5 Severability: If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of the Agreement shall remain in full force and effect.

1.6 No Waiver: The failure of CoinHouse to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision unless acknowledged and agreed to in writing by the Exchange.

1.7 Assignment: Users may not assign or transfer their rights or obligations under this Agreement without the prior written consent of CoinHouse. The Exchange may assign or transfer its rights and obligations without user consent.

By using CoinHouse, you affirm that you have read, understood, and agreed to abide by the terms and conditions outlined in this "GENERAL PROVISIONS" section of the Terms of Service.
                

                    2.1 Cryptocurrency Exchange Services: CoinHouse provides an online platform that enables users to buy, sell, and trade various cryptocurrencies. The Exchange facilitates the exchange of digital assets within the platform and is not responsible for the value or market fluctuations of any particular cryptocurrency.

2.2 Account Creation: To access certain features of the platform, users must create an account. By creating an account with CoinHouse, users agree to provide accurate and up-to-date information. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

2.3 Trading Pairs: The Exchange may offer various trading pairs, allowing users to exchange one cryptocurrency for another. The availability of trading pairs may be subject to change at CoinHouse's discretion.

2.4 Fees: Users may be subject to transaction fees, withdrawal fees, and other charges associated with the use of CoinHouse. These fees are outlined in the platform's fee schedule, which is accessible on the Exchange's website. By using the platform, users agree to pay the applicable fees.

2.5 Availability: CoinHouse strives to provide a reliable and secure platform. However, the Exchange does not guarantee continuous, uninterrupted access to the services, and maintenance or technical issues may temporarily disrupt service.

2.6 Compliance with Laws: Users agree to use CoinHouse in compliance with all applicable laws and regulations. The Exchange reserves the right to suspend or terminate accounts that engage in illegal or fraudulent activities.

2.7 Educational Content: The Exchange may provide educational content, market analysis, or other informational material. This content is for informational purposes only and should not be considered financial advice. Users are encouraged to conduct their own research and seek professional advice before making financial decisions.

2.8 Third-Party Services: CoinHouse may integrate with third-party services or applications. Users acknowledge and agree that the Exchange is not responsible for the content, functionality, or security of these third-party services.

By utilizing the services provided by CoinHouse, users agree to abide by the terms and conditions outlined in this "SERVICES PROVIDED" section of the Terms of Service.
                

                    3.1 Age Requirement: By accessing or using CoinHouse, you affirm that you are at least 18 years old. Individuals under the age of 18 are prohibited from using our services.

3.2 Legal Compliance: Users are responsible for ensuring that their use of CoinHouse is in compliance with all applicable laws and regulations in their jurisdiction. It is the user's responsibility to be aware of and adhere to any legal restrictions regarding cryptocurrency trading.

3.3 Prohibited Jurisdictions: Some jurisdictions may impose restrictions on the use of cryptocurrency exchanges. Users are responsible for verifying whether their participation in CoinHouse is in compliance with the laws of their jurisdiction. The Exchange reserves the right to restrict access to its services in certain regions.

3.4 Employee and Affiliate Restrictions: Employees and affiliates of CoinHouse, including their immediate family members, are restricted from using the platform for personal trading. This policy is in place to prevent conflicts of interest and ensure fair and unbiased operation of the Exchange.

3.5 Account Verification: CoinHouse may require users to undergo identity verification procedures, including the submission of personal information and documentation. Users agree to provide accurate and up-to-date information during the verification process.

3.6 Account Suspension: CoinHouse reserves the right to suspend or terminate accounts that do not meet the eligibility criteria outlined in this section. The Exchange may also take appropriate legal action if it becomes aware of any violation of eligibility requirements.

3.7 Changes to Eligibility Criteria: CoinHouse reserves the right to modify the eligibility criteria at its discretion. Users will be notified of any changes, and continued use of the platform after modifications constitute acceptance of the updated eligibility requirements.

By accessing or using CoinHouse, users confirm that they meet the eligibility criteria outlined in this "ELIGIBILITY" section of the Terms of Service.
                

                    4.1 Account Creation: To access certain features of CoinHouse, users must complete the account registration process. During registration, users agree to provide accurate, current, and complete information. Users are responsible for updating their information promptly if there are any changes.

4.2 Account Security: Users are responsible for maintaining the confidentiality of their account credentials, including but not limited to usernames and passwords. CoinHouse is not liable for any unauthorized access to user accounts resulting from the user's failure to secure their login credentials.

4.3 Unauthorized Access: Users must promptly notify CoinHouse of any unauthorized use of their account or any other security breaches. The Exchange will not be responsible for any losses incurred due to unauthorized account access that results from the user's failure to safeguard their account information.

4.4 Identity Verification: CoinHouse may implement identity verification procedures to comply with legal and regulatory requirements. Users agree to cooperate with any such verification processes, including providing accurate personal information and supporting documentation. As part of the AML verification process, users may be required to submit a security deposit. This deposit, which is equal to the user's previous payment on the platform, is intended to enhance the security and integrity of the Exchange. The security deposit will be held by CoinHouse for the duration of the AML verification process and will be refunded upon successful completion of the verification.

4.5 Account Termination: CoinHouse reserves the right to suspend or terminate accounts that violate the terms of this Agreement or for any other reason deemed necessary by the Exchange. Users will be notified of the suspension or termination and may appeal the decision following the process outlined by CoinHouse.

4.6 Inactive Accounts: CoinHouse may implement policies regarding inactive accounts, including the potential suspension or closure of accounts that have been inactive for an extended period. Users will be notified of such policies through the Exchange's communication channels.

4.7 Multiple Accounts: Users are prohibited from maintaining more than one account without express written consent from CoinHouse. The Exchange reserves the right to suspend or terminate multiple accounts held by a single user without notice.

4.8 User Responsibilities: Users are responsible for all activities conducted through their account. Any transactions or actions taken using the account are considered the responsibility of the account holder.

By creating an account on CoinHouse, users acknowledge and agree to abide by the terms and conditions outlined in this "ACCOUNT REGISTRATION" section of the Terms of Service.
                

                    5.1 Order Placement: Users on CoinHouse have the capability to initiate orders for buying or selling cryptocurrencies via the platform. The terms and conditions presented in this section govern the execution and management of these orders.

5.2 Order Types: The platform supports a range of order types, encompassing market orders, limit orders, and stop orders. Users are responsible for comprehending the characteristics and implications of each order type before initiating an order. CoinHouse retains the right to introduce, remove, or modify order types as deemed necessary.

5.3 Market Conditions: Cryptocurrency markets are inherently dynamic and subject to rapid, unforeseeable changes. Users acknowledge that market conditions, including price fluctuations and liquidity variations, may influence the execution of their orders. CoinHouse disclaims liability for losses resulting from market fluctuations or delays in order execution.

5.4 Order Execution: CoinHouse endeavors to execute orders at the most favorable available market price. However, users acknowledge that the execution price may differ from the anticipated price due to prevailing market conditions. Partial executions of orders are also possible.

5.5 Order Modification and Cancellation: Users may have the option to modify or cancel their orders before execution. However, CoinHouse does not guarantee that modifications or cancellations can be processed once an order is in the execution queue. Users are advised to thoroughly review and confirm their orders before submission.

5.6 Order Limits: The Exchange may impose limitations on the size or frequency of user orders. These limits, determined at the sole discretion of CoinHouse, may consider factors such as account verification status, market conditions, and risk management considerations.

5.7 Trading Fees: Users may be subject to trading fees based on executed volume and order type. Details regarding applicable fees can be found in the Exchange's fee schedule, accessible on the platform's website. CoinHouse reserves the right to adjust fees at its discretion, with notice provided as outlined in Section 1.3.

5.8 Market Integrity: Users are strictly prohibited from engaging in activities that compromise market integrity, including but not limited to wash trading, spoofing, and pump-and-dump schemes. CoinHouse reserves the right to investigate and take appropriate action, including account suspension or termination, in response to suspected market integrity violations.

By initiating cryptocurrency exchange orders on CoinHouse, users confirm their acknowledgment and agreement to adhere to the terms and conditions specified in this "CRYPTOCURRENCY ORDERS" section of the Terms of Service.
                

                    6.1 No Refunds: Please be advised that all transactions conducted on CoinHouse are final, and the Exchange does not provide any refunds. Once a transaction is executed, it cannot be reversed. Users are urged to exercise caution and ensure the accuracy of their transactions before confirming.

6.2 Transaction Confirmation: Users are responsible for reviewing and confirming all transaction details before finalizing any exchange or trade. Any discrepancies or inaccuracies should be reported to CoinHouse immediately for investigation and resolution.

6.3 Transaction Irreversibility: Cryptocurrency transactions, once confirmed on the blockchain, are irreversible. Users acknowledge and understand that CoinHouse has no ability to alter or reverse transactions once they are broadcast to the respective blockchain.

6.4 Responsibility for Mistaken Transactions: Users bear full responsibility for any mistaken transactions, including but not limited to errors in the input of wallet addresses, withdrawal amounts, or any other transaction details. CoinHouse disclaims liability for losses resulting from user errors in transaction initiation.

6.5 Exchange Rate Risks: Users are exposed to market risks associated with cryptocurrency exchange rates. The value of cryptocurrencies may fluctuate, and users accept the risk of potential financial loss. CoinHouse is not responsible for any changes in the value of cryptocurrencies after a transaction is executed.

6.6 Unauthorized Transactions: Users are responsible for monitoring their accounts and reporting any unauthorized transactions promptly to CoinHouse. The Exchange will investigate reports of unauthorized activity and take appropriate action in accordance with Section 4.5.

By engaging in transactions on CoinHouse, users acknowledge and agree to the terms and conditions specified in this "RETURNS AND REFUNDS" section of the Terms of Service.
                

                    7.1 User-Requested Termination: Users may request the termination of their account with CoinHouse at any time by following the designated account closure procedures available on the platform. Once an account termination request is submitted and processed, the user will no longer have access to the platform's services.

7.2 Exchange's Right to Terminate: CoinHouse reserves the right to suspend or terminate user accounts at its discretion, with or without cause, and without prior notice. Grounds for termination may include, but are not limited to, violation of the terms outlined in this Agreement, suspicious account activity, failure to complete required identity verification, or engagement in any prohibited activities.

7.3 Effect of Termination: Upon account termination, users are no longer able to access their account, and any open orders or pending transactions may be canceled. Users are responsible for withdrawing any remaining cryptocurrency balances from their account prior to termination, subject to withdrawal limits and fees as outlined in the Exchange's policies.

7.4 Outstanding Obligations: Termination of an account does not relieve the user of any obligations arising prior to the termination date. Users remain responsible for any fees, charges, or liabilities incurred before the termination becomes effective.

7.5 Data Retention: CoinHouse may retain user account information for a period necessary to comply with legal obligations, resolve disputes, and enforce agreements. The Exchange will handle retained data in accordance with its Privacy Policy.

7.6 Appeals Process: Users have the right to appeal account termination decisions made by CoinHouse. Appeals must be submitted in writing to the designated contact provided by the Exchange. The appeals process is subject to the Exchange's internal review procedures.

7.7 Post-Termination Communication: CoinHouse may communicate with users after account termination for purposes such as providing important notices or updates related to the termination process.

By using CoinHouse, users acknowledge and agree to the terms and conditions specified in this "ACCOUNT TERMINATION" section of the Terms of Service.
                

                    8.1 No Warranty: CoinHouse provides its services on an "as-is" and "as-available" basis. The Exchange makes no representations or warranties of any kind, whether expressed or implied, regarding the accuracy, completeness, reliability, or suitability of its services for a particular purpose. Users acknowledge that the use of the platform is at their own risk.

8.2 Limitation of Liability: To the maximum extent permitted by applicable law, CoinHouse, its affiliates, directors, officers, employees, agents, and any third-party service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• The use or inability to use CoinHouse services.
• Unauthorized access to or use of user accounts.
• Any conduct or content of third-party users on the platform.
• Any content obtained from the platform.
• Any unauthorized access, use, or alteration of transmissions or content.

8.3 Indemnification: Users agree to indemnify and hold CoinHouse harmless from any claims, losses, damages, liabilities, and expenses, including legal fees and costs, arising out of or in connection with:

• Violation of this Agreement.
• Violation of any third-party rights.
• Use of CoinHouse services.
• Any breach of representations and warranties.

8.4 Force Majeure: CoinHouse shall not be liable for any failure to perform its obligations under this Agreement if such failure is caused by acts of nature, war, terrorism, civil unrest, government actions, technical failures, or any other force majeure event beyond its reasonable control.

8.5 Jurisdictional Limitations: Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, CoinHouse's liability is limited to the maximum extent permitted by law.

8.6 Disclaimer: The limitations and exclusions of liability stated in this section apply to the extent permitted by applicable law, and nothing in this Agreement is intended to limit any statutory rights that may not be excluded or disclaimed.

By using CoinHouse, users acknowledge and agree to the terms and conditions specified in this "LIABILITY" section of the Terms of Service.
                

                   9.1 Jurisdictional Restrictions: CoinHouse operates in compliance with global regulatory standards. However, the services provided by the Exchange may be restricted or unavailable in certain jurisdictions due to legal and regulatory requirements.

9.2 User Responsibility: Users are solely responsible for ensuring that their use of CoinHouse complies with the laws and regulations of their jurisdiction. If access to or use of the platform is prohibited or restricted in your location, you are not permitted to use the services provided by the Exchange.

9.3 Prohibited Activities: Users from prohibited jurisdictions are expressly prohibited from engaging in any activities on CoinHouse. This includes, but is not limited to, creating accounts, accessing the platform, or using any services provided by the Exchange.

9.4 Account Termination: CoinHouse reserves the right to identify and restrict users from prohibited jurisdictions. If a user is found to be accessing the platform from a prohibited jurisdiction, CoinHouse may, at its discretion, suspend or terminate the user's account without notice.

9.5 Changes to Jurisdictional Restrictions: The list of prohibited jurisdictions may change over time due to updates in legal and regulatory requirements. CoinHouse reserves the right to modify the list of prohibited jurisdictions at its discretion and will provide notice to users as required by applicable law.

9.6 Consultation with Legal Professionals: Users are encouraged to seek independent legal advice to understand and comply with the laws and regulations applicable to cryptocurrency exchanges in their jurisdiction.

By using CoinHouse, users acknowledge and agree to the terms and conditions specified in this "PROHIBITED JURISDICTION" section of the Terms of Service.
                

10.1 Entire Agreement: This Terms of Service agreement constitutes the entire agreement between users and CoinHouse, superseding all prior agreements, understandings, and communications, whether written or oral, regarding the subject matter herein.

10.2 Modification of Agreement: CoinHouse reserves the right to modify, amend, or replace any part of this Agreement at its sole discretion. Users will be notified of such changes through the platform or via contact information provided during registration. Continued use of CoinHouse after the effective date of modifications constitutes acceptance of the updated terms.

10.3 Severability: If any provision of this Agreement is found to be unenforceable or invalid, the remaining provisions of the Agreement will continue to be valid and enforceable to the fullest extent permitted by law.

10.4 No Waiver: The failure of CoinHouse to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision unless acknowledged and agreed to in writing.

10.5 Disclaimer of Responsibility: Users expressly acknowledge that CoinHouse assumes no responsibility for the loss of assets, including but not limited to cryptocurrency holdings. Users are solely responsible for the security of their accounts, passwords, and private keys. CoinHouse disclaims any liability for financial losses, whether direct or indirect, incurred as a result of using the platform.

10.6 Governing Law: This Agreement is governed by and construed in accordance with the laws of Seychelles. Users agree to submit to the exclusive jurisdiction of the courts located within Seychelles for the resolution of any disputes arising under or in connection with this Agreement.

10.7 Contact Information: Users may contact CoinHouse for questions, concerns, or notices related to this Agreement at the contact information provided on the platform or through the official communication channels.

By using CoinHouse, users acknowledge and agree to the terms and conditions specified in this "AGREEMENT AND DISCLAIMER" section of the Terms of Service, including the disclaimer of responsibility for the loss of assets.