Privacy Policy
Last updated: November 1st, 2023
INTRODUCTION
Welcome to CoinHouse, your trusted cryptocurrency exchange platform. At CoinHouse, we are committed to safeguarding the privacy and security of our users' personal information. This Privacy Policy is designed to inform you about the types of data we collect, how we use and protect it, and the choices you have regarding your information.
By using CoinHouse's services, you acknowledge and agree to the practices described in this Privacy Policy. We encourage you to carefully review the following information to understand how we handle your data and ensure a transparent and secure cryptocurrency trading experience.
COLLECTED INFORMATION
In the course of providing our cryptocurrency exchange services, CoinHouse collects various types of information to enhance your user experience and ensure the security of our platform. The information we gather falls into two main categories:
Personal Information: This includes data provided by you during the account registration process, such as your name, email address, and contact details. Additionally, to comply with legal and regulatory requirements, CoinHouse may conduct identity verification procedures, requesting information such as government-issued identification and proof of residence.
Usage Information: We collect data related to your interaction with our platform, such as transaction history, trading activity, and device information. This information helps us personalize your experience, improve our services, and detect and prevent fraudulent or unauthorized activities.
Rest assured that we treat your information with the utmost care and prioritize its security. Our commitment is to maintain transparency about the data we collect and how it is utilized to provide you with a reliable and secure cryptocurrency trading environment.
GEOLOCATION
CoinHouse may collect and process geolocation information when you access our cryptocurrency exchange platform. This data helps us enhance the security of your account and comply with regulatory requirements based on your jurisdiction. Geolocation information may include your IP address, device location, and related data. We utilize this information to detect and prevent unauthorized access, fraudulent activities, and to ensure compliance with legal obligations specific to certain regions.
USE OF PERSONAL INFORMATION
At CoinHouse, we leverage the information collected to provide you with a seamless and secure cryptocurrency exchange experience. The primary purposes for which we use your data include:
Account Management: Personal information is utilized for the creation and management of your CoinHouse account. This includes identity verification processes, password recovery, and communication regarding account-related matters.
Service Improvement: Usage information helps us analyze how you interact with our platform, enabling us to enhance our services, optimize user interfaces, and introduce new features to meet your evolving needs.
Security Measures: Geolocation and other relevant data contribute to the security of your account by enabling us to detect and prevent unauthorized access, fraud, and other potentially harmful activities.
Legal Compliance: To comply with applicable laws and regulations, we may use your information for identity verification, fraud prevention, and other legal purposes. This ensures a secure and legally compliant environment for cryptocurrency trading.
Communication: We may use your contact information to send you important updates, announcements, and service-related communications. You have the option to manage your communication preferences through your account settings.
CoinHouse is committed to using your information responsibly and transparently. We do not sell or trade your personal data to third parties for marketing purposes.
SECURITY OF INFORMATION
CoinHouse prioritizes the security of your personal and financial information. We employ industry-standard security measures to safeguard your data from unauthorized access, disclosure, alteration, and destruction. Our security protocols include:
Encryption: All sensitive information transmitted between your device and our platform is encrypted using secure socket layer technology (SSL). This ensures that your data remains confidential during transmission.
Authentication: We implement multi-factor authentication methods to add an extra layer of protection to your account. This helps prevent unauthorized access even in the event of a compromised password.
Data Storage: Your data is stored on secure servers with restricted access. We follow best practices in data storage security to protect your information from internal and external threats.
Regular Audits and Monitoring: We conduct regular security audits and monitoring activities to identify and address potential vulnerabilities. This proactive approach helps us stay ahead of emerging security risks.
CONTACT US
If you have any questions, concerns, or feedback regarding CoinHouse's Terms of Service or Privacy Policy, please do not hesitate to contact us. Our dedicated support team is here to assist you. You can reach us through the following channels:
Email: [email protected]
Mailing Address:
CoinHouse LTD
17, St Louis Rd
Victoria, Mahe
Seychelles
We value your input and are committed to addressing any inquiries or issues promptly. Your satisfaction and trust in our services are of utmost importance to us at CoinHouse. Thank you for choosing CoinHouse as your cryptocurrency exchange platform.